1. In the event the Parks & Recreation Department cancels a class, a full refund, a credit equal to the class fee, or a class transfer can be requested.
2. A credit will be issued to the participant’s account if a completed Refund Request Form is received at least 10 days prior to the start of the class or session. A 20% processing fee will be assessed.
3. If a Refund Request Form is not received at least 10 days prior to the start of the class or session, a refund will not be issued.
4. Medical Refund – A credit will be issued to the participant’s account if an illness or injury causes a participant to miss a single-day class, the entire session or the remainder of a session. To be eligible for a Medical Refund, written documentation from a physician’s office must accompany the Refund Request Form and must be received within 72 hours of the first missed class. The refund will be pro-rated if the withdrawal occurs during the session and will be assessed a 20% processing fee.
5. Transfers from one season into another are not allowed.
6. Processing of refund checks takes approximately three-to-four weeks. Refund checks will be mailed.
7. Account credits are valid for one year from the date of issue.
8. Under no circumstances will a cash refund be provided.
Download a copy of the Refund and Transfer Request form.