Annual Pass
Annual Pass packages are non-refundable, with the exception of the 30-day Opt-Out Period. Individuals who choose to pay up front for 12 months save more than 15% off the monthly pass fee.
Annual Pass packages are transferable. Annual Pass holders may transfer their pass to another individual or family. If the receiving party is classified as a non-resident, the receiving party will be required to pay the difference between the resident annual pass fee and the non-resident annual pass fee for the remaining portion of the Annual Pass. If a non-resident annual pass holder is transferring their annual pass to a resident of the City of Frisco, there is no refund for the price difference.
30-day Opt-Out Period
Annual Pass holders have 30 days from the date of purchase to request an annual pass refund. One month and a 20% processing fee, both based from the monthly rate, will be deducted from the annual pass refund amount at the time of refund.
Monthly Passes
Monthly passes are not refundable or transferable.
A Refund Request Form must be completed at Member Services for all refunds and may take up to 7 days for approval. Click here to download a copy of the Refund Request Form.